Frequently Asked Questions

Below you'll find answers to the most commonly asked questions regarding Chair Covers and Linens' products and services

  • Answers
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    Am I charged sales tax?

    Uncle Sam only requires us to charge sales tax to customers who reside in the state of any of our offices. We currently have offices in Michigan, Georgia, Indiana, Pennsylvania, Maryland, Massachusetts, and Denver with several more offices opening in the near future.
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    What size linen do I need for my tables?

    The size of the table linen you need depends on the size of the table you are using and the desired look you are trying to achieve. Please call our customer service representatives at 800.260.1030 to help you choose the linen size that works best for your tables.
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    What are the deposit requirements?

    Yes. In order to reserve your items, we require a $200 deposit. The deposit is applied toward the final balance of your order, but it is non-refundable in the event you decide to cancel your order.  You may pay by credit card, cash, check or money order.  However, we do require that all orders are held with a credit card.
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    Do you sell your chair covers and table linens?

    Sorry, we will only rent our chair covers and table linens. They are not available for purchase.
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    How much will my shipping will be?

    Shipping is based upon the total weight of your order and typically runs $.45 cents and up per chair cover in one direction. Customers who choose to pick up and return their order to our Corporate Office in Michigan can avoid shipping charges.  Please check with your local sales office to see if this option is available.
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    When do my rental items need to be returned?

    You should schedule a PRE PAID UPS PICK UP for the business day following your event, which in most cases is Monday. Make sure your items are ready as early at 8am, which is when UPS usually hits the road for pickups and deliveries. Follow the return procedure that was included with your shipment. UPS cannot pick up your boxes or bags without return labels. If you have misplaced your return labels please call our office immediately.
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    How does this work?

    Its a pretty simple procedure actually. You place your order over the phone or in person at one of our offices. A deposit is required to hold your items for your event. If we cannot verify the size chair cover you need, you will need to obtain the chair measurements and order a sample for fitting purposes. Your final count and final payment is due two weeks before your event. You order is shipped guaranteed to arrive the day before your event and your order should be picked up by UPS or dropped off to UPS the business day following your event. Once your order is returned, it will be weighed and counted. If there are any damages or missing items we will notify you.
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    How do I return my rental items?

    We will send return labels with your shipment. When you finalized your order, you were given a shipping amount that would have covered round trip shipping if that was the arrangement you made at the time. If you choose to return the rental items on your own, you will not receive any labels with your shipment. Make sure you keep an eye out for the return labels if they were sent to you. They will be inside a clear pouch on top of one of your boxes.

    After your event, remove any and all debris, wax, pins and food from your rented items. Your linens must be completely dry before boxing to avoid mildew growth. Using the return bags that were sent to you, bag the rental items. We send the same number of labels for you to return the items equal to the number of boxes that were sent to you when you originally received your items. UPS will not pick up plastic garbage bags, so make sure your items are in in the return bags provided for return. Attached to the zipper of each bag will be a white plastic tag. Securely affix the return labels provided to these plastic tags. After scheduling a UPS PRE PAID pickup, you may leave the bags on your front porch if you are away from your home for UPS to pick them up. You may also take the bags to any UPS drop off location or the actual terminal. It is imperative that the UPS driver or person at the UPS drop off location gives you a receipt for the return!

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    When is my final payment due?

    Your final payment is due two weeks before your event. You may pay your final balance with any major credit card, check, cash or money order. If you wish to pay by check or money order, your final payment must be received in our office three weeks prior to your event.
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    How far in advance should I place my order?

    We recommend placing your order 3-6 months in advance. We can always accommodate last minute orders placed within the week of the event but please be aware of additional shipping charges. All orders are based upon availability.
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    When do I have to give my final count?

    On top of taking care of your final payment, your final counts, shipping address, pick up address, and any other changes to your final order is due two weeks prior to your event. Once we have everything finalized, we will resend you a copy of your order for signature, authorizing us to prepare everything for shipment.  Please do not forget to send this back as it will delay shipping your order  The longer you wait to finalize your order, the further back it is pushed on our shipping schedule. Late finalization will result in additional shipping fees.
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    What if I need to add to my order after it has shipped?

    We recommend that you order a few extra covers and an extra linen just in case your count goes up. It is usually less expensive to add the extra items to your order when you give your final count than it is to pay the rush fee and additional shipping charges. In the event that you need to add additional items at the eleventh hour, give our customer service department a call and they will make every effort to fill your order.
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    Is there a minimum order?

    There is no minimum order but there is minimum shipping.
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    Where do you ship to?

    We can ship to all fifty states, including Hawaii and Alaska.
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    What colors do you have?

    We have over a hundred sash colors available to match your color family. Napkins and table linens also come in a large array of colors to complement your event.  Many of our chair covers are also available in a variety of colors for an additional fee.  Tell us what you are looking for and we will try to help you find it!
    The price of the full chair cover includes any color organza sash. We also carry stretch bands and stretch satin bow bands. Bands and satin sashes can be rented with any type chair cover for an additional charge of $.50 each. We have several different types of specialty sashes that are available for an additional rental fee.
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    Can I get fabric swatches?

    We would love to send you fabric swatches of items your are interested in. All of our items are available to view on line, but we also know the importance of touching and feeling the fabrics. Let us know the colors of your event and we will put together a few swatches to send to you. The swatches are free of charge and are yours to keep. Please limit your swatch needs to a reasonable number.
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    What if I do not like the colors I picked?

     

    We have hundreds of colors from which you can choose. Let us know what other color you have decided on and we can send you a couple swatches to look at. Once your actual order has shipped, we will not be able to change your order. Please make your final decisions on the type of fabric and color you want as soon as you can. Once we are 30 days from your event, inventory will be tighter and some items may not be available. So we encourage you to make your final decision as early as possible.

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    What size chair cover will I need?

    To ensure you receive the correct size chair cover we need the following information: whether the chair you will be using is a metal folding chair, a wooden folding chair, or a stackable banquet chair. Every facility classifies their chair as a standard. We encourage you to get measurements in order to determine the best fit. You will want to measure how wide the back of the chair is at its widest point and how tall the chair is from the very top of the back of the chair to the floor.  Please also let us know if your chair is anything other than rounded at the top such as a square top or a chair that has "shoulders."  We recommend ordering a sample for a small one time rental fee.  It is your responsibility to take your sample to the facility and make sure that it fits correctly on the chairs you will be using. This sample is important to ensure there will be no "surprises" when you receive your order.
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    Do your chair covers cover chairs with arms?

    Unfortunately, our chair covers are designed for armless chairs only. You can always dress up your armed chairs with sashes, which come in over a hundred colors and styles. Sometimes even the pillow case chair cover may fit your armed chair. The best thing to do is to order a sample to see if the pillow case cover will work for you.
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    Can I order a full sized sample?

    You sure can! We can send you as many samples as necessary for a small rental fee. It is best to have the measurements of your chair available so that we can determine which chair cover size will fit best.
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    Who installs my chair covers and puts my linens on my tables?

    If your party is being held in the area of one of our offices, you can make arrangements with that office to have the chair covers and linens installed by our staff for a small fee. Otherwise many caterers, florists, wedding planners, and banquet facilities will provide this service for you. High school kids are always looking for some extra cash. Do not be afraid to have your wedding party help you decorate your room for your reception. There are always a few family members asking, "What can I do to help?" Put them to work, as long as they are offering. Many times you can get into your room the night before your event. Order some pizzas, grab some cold beverages and have a decorating party!
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    Do the sashes come pre-tied?

    No. The sashes will come in stacks of 10 and are folded in thirds. Because we ship all over the country, it is virtually impossible to know the width of your chair and tie the sashes accordingly. Not only that but by the time you receive your items, the bows will not look as fluffy and pretty as they would if you tie them directly on your chair.

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    How do I tie the sashes into bows?

    If you can tie your shoe, you can tie a sash. Seriously, it's that easy. If you look at the sashes when you get them, there's a crease right in the middle of the sash where it has been folded in half. As you are wrapping the sash around the back of the chair, make sure this crease is in the middle of the back of the chair. By doing this, once you tie your bow you should end up with even tails. Please see our Gallery tab for examples of a variety of ways the sashes can be tied.
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    Do I need to press the chair covers and linens when I receive them?

    No. The chair covers and linens are pressed prior to boxing. The chair covers will have a pressed in crease on the sides of the chairs in the shape of a "Y". This is from the chair covers going through the presses. Most round table linens will have a pressed in crease down the center of the table linen. This again, is from the press. Once you pull the chair covers and table linens out of the box they will be ready to go directly onto your tables and chairs. Additional pressing or steaming is not necessary. We actually recommend that you do not take an iron to our linens. If the iron or steam is too hot, it will melt the linen and you will be billed for replacement fees.
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    Will you make custom sized linen?

    We can certainly customize anything. Please contact us for specifics of what you are looking for so we can look into fabric availability and work on pricing for you. A 50% deposit on the order and authorized signature will be required before production begins. Custom orders cannot be changed after production begins. The customized order will be treated as a purchase and the items are yours to keep after the event.
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    Can I pick up my order to avoid shipping charges?

    All orders are shipped from our Madison Heights, Michigan location. Unless you are able to pick up in Michigan, your order will be shipped and shipping charges will apply.

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    When will my order arrive?

    Your order is shipped to arrive one to two days prior to your event. If you wish to guarantee earlier delivery, you may do so by paying an additional fee of 10% per day. We can ship your order up to two days early. Any earlier requests will not be honored. Do not be alarmed if part of your order arrives on one day and the rest of it arrives the next. It is very typical to part-ship in this type of business.  If you provided us with an e-mail address when you placed your order, you will receive an e-mail from FedEx letting you know when your items have shipped from our warehouse. They will also provide tracking numbers so that you can follow your shipment.
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    What if I am missing something upon delivery?

    First thing is not to panic.  When you receive your items, we ask that you check your order for correct size, count and color.  If there are any problems, please call us immediately so that we can help with a resolution.  We understand the importance of your event and make every effort to fill your order properly.  It is imperative that you call us immediately to ensure any issues are addressed in time for your event.  If we need to ship a missing item, we can't find out the day of your event!
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    Do I have to clean the linens before I send them back?

    No. Actually, we prefer that you don't. A lot of linens come back damaged because someone thought they were doing the right thing to clean the linens before sending them back. We would rather you just leave the linens alone, no matter how dirty. Make sure you shake out the linens to remove any loose food. 99% of stains we can remove with our laundry process. Mold however, cannot be removed especially on colored cloths. No matter what kind of liquid was spilled on the linen, let it dry COMPLETELY before boxing. After a food fight (hey, it happens), please try to remove the large chunks of food from the linens and chair covers. Food will mold in your fridge, so you can bet it will mold on a wadded up table linen that has been sitting in a return bag for three days.
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    What if I am missing something upon return?

    We encourage our customers to count their items as they are boxing or bagging them up for return. That way you will know right away if you are missing something and can recover it to avoid replacement charges. If any item is not returned with your order, replacement charges will be applied. The replacement charge for chair covers, skirting or sashes is five times the cost of the rental. All other items will be charged at two and a half times the rental cost.

    Many guests do not realize that you rented the sashes and even the napkins. They consider them a party favor or a small precious memento from your big day. Napkins serve as a handy little carrying case for a take-home piece of cake! Many guests will be seen dancing the night away with a sash tied around their head. Which is fine, because isn't that what your party is about - having fun?! Just make sure you have someone at the door, such as someone from the venue, keeping an eye out for any wayward napkins or sashes that may make their way out the door so you are not billed for them after the party is over.

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    I have been charged for something that was missing, but I have found it. Now what?

    As long as the item or items are returned within 30 days from your event date, we will credit you for the item returned. Any item returned beyond that time frame will be credited partially , minus any applicable late charges. We would much rather have our items back than have to charge you for them so please make sure that when you are packaging your items for return, that you are accounting for each piece that was sent to you.
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    What if something is damaged during my party?

    The most likely causes for damages to rented linens are wax from candles, burn holes from cigarettes, cuts in table linens from unsuspecting butter knives, and mold. If you are having candles on your tables, make sure they are secure so they can't tip over and are not placed directly on the table linen. Candles in candelabras will drip onto the table linens from above. Make sure there is something below the candle to help catch the wax. If you are allowing smoking at your event, talk to your reception site about designating a "smoking section" to avoid tiny burn holes in your rented linens which will result in replacement costs. Do not worry about a spilled glass of wine on your table linens or chair covers. Do not attempt to clean the linen because of a stain; just let it dry completely before boxing. Mold is the most common killer of linens and chair covers. It cannot be removed. The wine stain on the other hand, can be removed.
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    What if I need to cancel my order?

    If you need to cancel your order, your deposit will not be refunded. You will be able to apply your deposit to another event if you reschedule within one year from the date your event is cancelled. If you cancel your event within 30 days of your event, you will be charged a 25% restocking fee.
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    What if I need to reschedule my event?

    In the event that you need to reschedule your event, please notify us immediately of the date change.
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    Is there a showroom near me?

    Please see the 'Contact Us' tab for our office locations.